Returns

Food

30 days if non-perishable Perishable items cannot be returned by mail or to our store. If you receive a damaged or defective perishable item, please contact customer service the day of with the following information:

  • Order number
  • Date of arrival
  • Photo of condition the item arrived in
  • Detailed explanation of the issue
  • Whether you prefer a refund or replacement

Merchandise

30 days with your receipt Merchandise may be returned by mail or to our store within 30 days of your receipt, in the original packaging or with the original labeling and in the condition when purchased. Please call our toll free number prior to returning an item by mail: (800)414-2555 ext.5 or (760)347-0996 ext.5 Returns by mail ship to:

Shields Date Garden
Attn: Returns
80225 US Hwy 111
Indio, CA 92201

  • Customers are responsible for all shipping fees.
  • Include your receipt with the item/s in their original packaging
  • Contact name and number
  • Detailed explanation for the return.
  • Whether you prefer to exchange the item/s, receive store credit or a full refund. Once received and reviewed Shields Date Garden has full right to determine which type of “refund” will be issued

Gift Cards

Shields plastic or paper Gift Cards are not returnable or refundable for cash except in states where required by law.

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